- II. Delivery & Return
- III. General Terms of Sales
TERMS & CONDITIONS
1. Use of personal data collected
The address of our website is: https://pardonmycloset.com. When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.
An anonymized string created from your e-mail address (also known as a hash) can be sent to the Gravatar service to check if you are using it. The confidentiality clauses of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.
If you post a comment on our site, you will be offered to save your name, email address and website in cookies. It is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year. If you have an account and connect to this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser. When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted. By modifying or publishing a publication, an additional cookie will be saved in your browser. This cookie does not include any personal data. It just says the ID of the post you just edited. It expires after a day.
1.2 Content embedded from other sites
The articles on this site may include integrated content (for example videos, images, articles, etc.). Content embedded from other sites behaves in the same way as if the visitor went to that other site.
2. Use and transmission of your personal data
2.1 Storage of your data
If you leave a comment, the comment and its metadata are kept indefinitely. This automatically recognizes and approves the following comments instead of leaving them in the moderation queue. For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except their username). Site managers can also view and modify this information.
2.2 The rights you have over your data
If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we have about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account the data stored for administrative, legal or security reasons.
II. DELIVERY & RETURN
Shipping of orders on business days (Monday to Friday). We do not take responsibility for any shipping delay.
- Delivery via Post in Luxembourg within 1 to 3 business days
- Delivery via Post in Europe within 4 to 7 business days
NOT SATISFIED WITH YOUR ORDER?
No worries, you have up to 15 days to return your item(s) in their original condition. You will be responsible for return costs.The time limit of 15 days do not include the transit time (only the return request and the expedition) so you don’t have to choose an express delivery option. We advise you to choose a tracking option.
To return an order, you have to follow those steps:
- Login to your pardonmycloset account.
- In the section « My returns », submit a request to return an item. Select the order and the item(s) you wish to return, mentioning the reason for the return.
- Once your request has been submitted, go to « My returns », and click on « See return » in your account.
- Choose a delivery service and make sure the phone number (+352(0) 661 919 193) and the email (firstname.lastname@example.org) appears on the label so that if any problem occurs, the customer service can be contacted and can quickly find a solution.
- To prepare your return to an eventual customs control, we advise you to stick on the package the return invoice. For that, take your original invoice and cross out the items you chose to keep.
- Please send the item(s) with label(s) still attached along with the RMA packing slip to the following address:
- pardonmycloset B242071
- 90, rue de Hollerich
- L-1740 Luxembourg
Please note that we need the RMA slip to identify your return.
The refund will be made within 15 days upon reception of the return and if all the conditions mentioned in the return procedure are met.
3. SECURED PAYMENT
Secure payment by credit card Visa, MasterCard
III. GENERAL TERMS OF SALES
The present general terms and conditions of sale are made between:
pardonmycloset S.à r.l-S
The head office is located 90 rue de Hollerich, L-1740Luxembourg, Luxembourg
Numéro d’immatriculation au RCS : B242071
Called « The seller »
ON ONE SIDE,
Any individual wishing to make a purchase on the Seller web site, at the https://pardonmycloset.com/ adress,
Called « The Client »
ON THE OTHER SIDE
Article 1: Object
The terms and conditions of sale define the contractual relationship between the Seller and the Client, and the conditions that apply to all purchases made on the Seller retail website https://pardonmycloset.com/, called “the Site”.
The Client must be at least 18 years old and have the judicial capacity or have a parental authorization to order on the Site.
The acquirement of a product on the Site implies the Client’s complete acceptance of the General Terms and Conditions of Sale. These override any of the Client’s general or particular conditions.
The Seller has the possibility to change the General Terms and Conditions of Sale. However, the Conditions applied to the Client are those in effect at the date of his order on the Site. The present General Terms and Conditions of Sale are the exclusive propriety of the Seller. All reproductions, even partial, are strictly forbidden.
Article 2 : The website
1.1 The Website pardonmycloset.com is an e-commerce website that is accessible on the Internet at the address www.pardonmycloset.com and it is open to any user of the Internet. It is edited and distributed by pardonmycloset S.à r.l-S. Its head office’s address is 90, rue de Hollerich, 1740 Luxembourg. It is registered in the Luxembourg RCS under the number B242071.
1.2 The Website offers to sell a variety of second-hand clothes and accessories for women and men. By virtue of the Terms of sale, it is agreed that the User and pardonmycloset will be collectively named “the parties” and individually called the “party” and that the User who validated an order will then be called the “Buyer”. The rights and duties of the User inevitably apply to the Buyer.
1.3 pardonmycloset reminds that the Products are exclusively for the personal use of the Buyer and it must not have any direct link with his professional activity. Rouje reserves the right to refuse the carrying out of the order.
1.4 The Buyer declares that he has full legal capacity.
1.5 The order of any Product offered on the Website presupposes the consultation and the express consent of the General Terms of Sale by ticking the box provided to that effect before ordering anything.
As a reminder, according to the directive 1999/93/CE from the European Parliament on 13.12.1999 and concerning the e-signature, pardonmycloset specifies that the validation of the order form as specified in the article 5.3 hereafter, constitutes an e-signature that has, between the Parties, the same value as a handwritten signature.
1.6 The aim of the General Terms of Sale is to define the rights and duties of the Parties born from the online sale of the Products offered on the Website.
Article 3 : The products
a) Description of the Products
2.1 The Products offered by pardonmycloset are those shown on the Website on the day of its consultation by the User and within the limits of available stocks.
2.2 Products are described and presented with the greatest precision possible. The photos illustrating, in support of the text, the products do not enter in the contractual field. As such, if pardonmycloset tries to represent as faithfully as possible the Products of which the photos are displayed on the Website, variations may occur, particularly given the technical limitations of color renderings of computer equipment.
b) Availability of the Products
2.3 pardonmycloset is committed to honour the orders only within the limits of available stocks. If one or several Products are not available, pardonmycloset is committed to inform the User as soon as possible. pardonmycloset incurs no liability for a stock shortage or the unavailability of the Products.
2.4 The unavailability of the Product can be notified to the User:
When she/he enters his order,she/he will be told that the Product he wants is unavailable at the moment.
After the validation of his order, an email will be sent to the Buyer from pardonmycloset to notify her/him.
2.5 If the payment has already been made, pardonmycloset is committed to contact the payment system Stripe to deduct the price of the unavailable Product(s) from the amount taken on the bank account of the Buyer.
c) Retention of title
2.6 pardonmycloset retains title to the Products ordered until they are fully paid.
Article 4: Prices
3.1 The Prices of the Products are given in euros, tax inclusive, without the participation in the delivery costs, on the day of the order.
3.2 The price billed to the Buyer is the price given on the order confirmation that pardonmycloset sent by email.
3.3 pardonmycloset reserves the right to update the prices at any time without notice. The Products will be billed on the basis of the rates in force when the order is entered, within the limits of available stocks. The rate in force is the one given on the Website, errors of typography excepted, for which pardonmycloset is not responsible.
3.4 Prices are payable in full in a single installment when the order is confirmed.
3.5 Any missed payment will result in the invoicing of a 25 euros fee for each payment incident. The data recorded by the Website are a proof of the transactions between pardonmycloset and the Buyer. The data recorded by the payment system are the proof of financial transactions. The sale is final when the secure services accept the transaction.
Article 5 : Payment
4.1 It is stated that you can pay on the Website by bank cards. The payment for the Products bought on the Website can be done safely, from Luxembourg or from foreign countries, 24/7, with the bank cards below:
• Visa, and Mastercard
4.2 The User will enter his card number, the cardholder name, the term of validity and the 3 numbers of the visual cryptogram that is on the back of your card.
4.3 pardonmycloset reserves the right to refuse to honour the order of a User if pardonmycloset and the User are under dispute, of any nature whatsoever.
4.4 pardonmycloset uses the secure payment system Stripe. The integrity of the data exchanged between the Buyer and the secure platform Strope is protected against any hacking attempt. The confidential data are directly transmitted on the server of the bank, without ever being sent through the servers of pardonmycloset .
4.5 Stripe leans on the encrypted exchange protocol SSL (Secure Socket Layer) and provides all insurance required for transactions on the Internet.
4.6 pardonmycloset reserves the right to cancel any order presenting a risk of fraudulent use of the bank card.
Article 6 : The order
a) Browsing the Website
5.1 The User may navigate freely on the Website with no commitment to purchase via an order.
b) Registering an order
5.2 To order, the User has to click on “Add to my Card”. Each time an item is added to the Card, a specific screen will appear.
5.3 At any time before confirming his order, the User can:
• Get a summary of the Products she/he selected and modify his order by clicking on the link “My Shopping card”
• Continue her/his selection of Products by clicking on “Continue shopping”
• Finish the selection of the Products and confirm the order by clicking on “Proceed to Checkout” or “Buy now”.
5.4 To order the Products she/he thus chose, the User will have to click on ” Proceed to Checkout” or “Buy now” and will confirm the buying journey offered.
5.5 An order form appears on the screen, summing up: the nature, the quantity and the price of the Products ordered by the User, as well as the total amount of the order.
5.6 The User will have to identify himself by filling in the form with great care, especially the mandatory information: her/his first name, her/his last name, her/his email address, her/his password, her/his birth date, the delivery address and the billing address.
5.7 The User is informed and accepts that the capture of her/his identifier is proof of her/his identity and shows her/his consent.
c) Final confirmation of an order
5.8 The confirmation by the User of her/his order on the Website implies the agreement to the General Terms of Sale.
5.9 The User may then pay his order by entering his banking information.
d) Confirmation of an order
5.10 When the Buyer confirms the payment of her/his order, a summary will appear with the transaction number. This summary also appears in the email of confirmation of the order.
Article 7 : The delivery
a) Terms and time of deliveries
6.1 The Products ordered are, depending on the choice of the Buyer, delivered to any address all around the world. The adress of the delivery is given by the Buyer.
6.2 The orders are dispatched, depending on the choice and location of the Buyer, by the postal service POST Luxembourg.
6.3 In both cases, the Buyer will be able to track his order on the Internet. pardonmycloset is committed to doing its very best so that the order is carried out within a maximum of 30 days starting on the date of confirmation of the order, except in cases of force majeure given in article 9.
6.4 The products ordered by the Buyer will be delivered to the address given by the Buyer on the order form or they will be left at the Post office attached to the delivery address of the Buyer, in case of absence of the recipient of the Order. If so, the postman will leave a delivery notice in the mailbox of the recipient so that he can pick up his parcel during office hours of the Post office, within 15 days.
6.5 The delivery address cannot be a PO Box. The information submitted by the Buyer is part of the sales contract. In case of an error in the delivery information given by the Buyer, pardonmycloset could not be held responsible for failure in delivery.
6.6 The shipping costs are based on the destination and weight of the parcel, according to the rates of the postal services in effect. For any delivery outside of Luxembourg, no matter the amount of the order, you have to pay the shipping costs. If the forwarding is imputable to you (the delivery address you gave was not correct, or you did not get the parcel at the post office within the 15 days), there will be additional charges, upon acceptance of the Buyer. If the Buyer does not accept to pay these additional charges, the order will be canceled and the Buyer will be refunded the amount of the order on his bank account, minus the delivery charges.
b) Delivery issues
6.7 Delivery timelines are available on the website and may vary according to your order availability.
Delivery timelines are processed on business days and correspond to the average order preparation and shipping schedule on the territory.
Delivery timelines start from the order confirmation date by the Seller.
The Seller commits to proceed at its best to deliver the order to the Buyer within the timetable stated above. However the timelines are communicated on an indicative basis and an eventual delay could not lead to any interest and damages, deduction or cancellation of the order by the Buyer. However, if the ordered products haven’t been delivered within 7 days after the indicative date of delivery, for any case than the force majeure, the sale can be revoked on the written request of the Buyer or the Seller. The sums of money paid by the Buyer will be refunded without delay, except for any compensation or deduction.
The Customer is the only responsible person for the non-execution or the defective execution of the Contract due to a lack of indication during the Order process (wrong or incomplete address, wrong name…).
6.8 The Customer is required to check the wrapping state as well as the Articles upon delivery.
It is the Customer’s responsibility to express reservation and claims that he/she consider necessary, nay to refuse the parcel, when the parcel is manifestly damaged at the Delivery. The aforesaid reservations and claims shall be addressed to the carrier by registered letter with acknowledgment of receipt within 3 business days, except public holidays, that follow the Delivery date. Otherwise, the Customer has to send a copy of the letter to the Seller. The default of claim within the aforementioned period cancels any lawsuit against the carrier in accordance with the provisions of article L. 213-2 of the Consumption Code.
The Customer must make sure that the delivered Goods correspond to the Order. In case of non-compliance of the Goods in kind or in quality to the mentioned specifications in the Delivery slip, the Customer must inform the Seller by e-mail and send the goods back to the given address and the return label is provided by the Seller
c) Limitation of liability
6.9 The Products offered are in compliance with the Luxembourgish legislation force. pardonmycloset is not to blame in case of non-compliance with the legislation of the country where the Products are delivered. It is up to the Buyer to check with the local authorities if he is authorized to import or to use the ordered Products.
6.10 Only guarantee made: The Products delivered are in perfect condition during the handing-over to the carrier. No other express or tacit guarantee is issued. According to the L213-4 article of the Consumption code, the seller is responsible for the conformity defaults which exist during the delivery.
Article 8 : Exchange/Return of a Product: Right of withdrawal
7.1 The Buyer has a right of withdrawal for the following reasons:
• Non-fulfillment of the Product for any reason.
• Non-compliance of the Product
You have up to 15 days to return your item(s) in their original condition. You will be responsible for the return costs.
To return an order, you have to follow those steps:
1) Login to your pardonmycloset account.
2) In the section « My returns », submit a request to return an item. Select the order and the item(s) you wish to return, mentioning the reason for the return.
3) Once your request has been submitted, go to « My returns », and click on « See return » in your account.
4) Please send the item(s) with the label(s) still attached along with the RMA packing slip to the following address: Service retour – pardonmycloset, 90 rue de Hollerich, L-1740 Luxembourg
Please note that we need the RMA slip to identify your return.
7.2 In both cases referred to in 7.1, the Buyer will have the possibility to ask pardonmycloset for a refund of the Product.
7.3 To exercise her/his right of withdrawal, the Buyer will have to ask for it within 15 days after receipt of the Product. The buyer informs the Seller his will to retract through the retractation form, completed and signed, in annex 1 below.
7.4 If the Product is found leading to non-compliance with the order or is defective upon delivery, or if the product is defective, the return shipping fees will be the responsibility of pardonmycloset. In this case, pardonmycloset will provide you a prepaid return mailing label that you can use to return your shipment. Please contact the customer service at email@example.com to get it.
7.5 pardonmycloset does not accepts the postage due parcels. In accordance with the article L213-4 of the Consumption code, the return label without transporter, any risk associated with the transport is carried by the Buyer. The Buyer is not responsible if the parcel is lost.
7.6 If the above-mentionned conditions are met and if the Buyer wanted a refund of the Product, pardonmycloset will pay back the amounts of the Product(s) bought by the Buyer to him, within 14 days starting on the date of receipt of the returned Product by pardonmycloset.
Article 9 : Data protection
8.1 Supplying personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering orders, as well as for drawing up the relevant invoices. Such information is strictly confidential. Failure to supply information required shall lead to the order being automatically rejected.
8.2 The security protocol ensures the total confidentiality of the information sent. pardonmycloset is committed not to transmit or exploit any personal information of the Buyers ( Regulation (EU) 2016/679), except if they are linked to her/his strict activity.
8.3 In accordance with the Regulation (EU) 2016/679 , the User has the right of access, modification, correction or removal of data relating to him or her. To exercise this right, the User must address a request to pardonmycloset by email or by mail (see the contact details in article 11).
Article 10 : Liability/responsability – Force Majeure
9.1 pardomycloset has only a mere best efforts obligation for every step to access and order on the Website (order process, delivery, customer service, etc.).
9.2 pardomycloset cannot be held liable for any harm inherent in using the Internet, such as a breach in service, outside intrusion or the presence of a computer virus, or for any event deemed to fall under force majeure, in accordance with the case-law, in particular a strike of the postal services, a stock out from the manufacturer, the destruction or the total loss of the stock, a model not made any more that pardomycloset would not know about, as well as any exceptional event. pardonmycloset is not responsible for computer bugs occurring during the order due to the buyer’s internet connection.
Article 11 : Intellectual Property
All elements of the Website, visual or sonorous, are protected by copyright and are under intellectual and artistic property around the world. Reproduction in whole or in part is strictly prohibited without prior agreement.
All reproductions or representations of the website are submitted to the specific and prior agreement of pardomycloset.
The non-compliance of this obligation is an infraction that engages the criminal justice responsibility of the author.
All techniques such as framing or deep-linking are strictly forbidden unless special written authorization is delivered by pardomycloset.
Article 12 : Contact
90 rue de Hollerich
By email: firstname.lastname@example.org
Article 13 : Partial Invalidity
If a particular aspect is considered invalid or declared invalid by a decision with authority, judged by competent jurisdiction, all the other stipulations will preserve their strength, except for articles 4, 8 and 10 considered by the parties as essential.
Article 14: Entirety
13.1 These General Terms of Sale and the order summary transmitted to the Buyer form a single contract and constitute the whole of the contractual relationship between the Parties.
13.2 In case of contradiction between the documents, the General Terms of Sale have priority.
Article 15: Applicable Law and Competence
14.1 These General Terms of Sale and the contractual relationship between the Parties are subject to Luxembourgish law.
14.2 In the case of a dispute in the execution or interpretation of these, the parties agree that any action in Justice, any reclamation will be the object of formal notice sent by registered mail with an acknowledgment of receipt.
www.pardonmycloset.com is edited and distributed by:
The SARL-S, with a capital of €2,000
Head office: 90, rue de Hollerich, L-1740 Luxembourg – LUXEMBOURG
Registered in the RCS under the number: B242071
Intercommunity VAT n°: LU32002974
www.pardonmycloset.com is designed, developed, maintained, and provided by:
SAS au capital de 10 000 000 € RCS Roubaix – Tourcoing 424 761 419 00045
Code APE 6202A – N° TVA : FR 22 424 761 419
Siège social : 2 rue Kellermann 59100 Roubaix – France
The Website in its entirety is considered to be the exclusive property of the company pardonmycloset. No reproduction or representation can be made without the prior written consent of pardonmycloset. pardonmycloset does not warrant the accuracy and completeness of the information given on the Website and the editor cannot be held liable for any error. If you notice some errors, please report them to: email@example.com. The company pardonmycloset reserves the right to correct the content at any time without notice.
Please complete and send this form only if you’d like to retract of your order on pardonmycloset.com, except exclusions or limits to the exercise of this retractation right following the GTS.
To pardonmycloset, 90 rue de Hollerich, L-1740 Luxembourg
I notify through this, my retractation of the contract, on the following sale
Order on …………………………………….. / Received on ………………………………………………………………..
Order number : ……………………………………………………………………..
Consumer name : ………………………………………………………………..
Consumer adress : ………………………………………………………………..
Consumer signature :
Date : ………………………………………………………………..